Frequently Asked Questions

  • Buyer Questions
  • Seller Questions

Buyer Questions

How do I contact HYSTR?

Call 1-888-582-1097
Email: support@hystr.com

What payments do you accept?

We accept VISA, Mastercard and bank wire transfers.

How do I pay for a pre-owned item?

Buyers receive an automated email after agreeing a price with a seller. The automated email will provide a checkout link.

Alternatively, a buyer can also select the option in their HYSTR account to checkout.

Do you ship to Canada?

Yes we do allow sales for Canadian customers for sales over $2,000. Before placing the order please call 001 888 582 1097 to discuss the logistics of the sale.

We are unable to ship to Canada for a purchase under $2,000. Please call 001 888 582 1097 or email info@hystr.com for full information

Do you ship outside of the United States?

Yes we do ship outside of the United States for a purchase over $2,000. We are unable to ship outside of the United States for a purchase under $2,000. Please call 001 888 582 1097 or email info@hystr.com for full information

How long does it take to receive my purchase?

On average a buyer receives their purchase within seven days of payment. We aim to verify items within one business day of receiving the shipment from the seller. We then ship to the buyer before the end of the next business day via Fedex Priority Overnight service.

What is verified during inspection?

HYSTR verifies the carat, color, and clarity of all diamonds above 0.5 carats. If the diamond includes a certification report, our gemologists confirm that the diamond matches the certificate.

What happens if my item fails verification?

If your item fails verification, we immediately call you and explain exactly why it failed verification. If your item does fail verification, we offer two options:
  1. You can receive an immediate refund
  2. You can renegotiate with the seller

What are the shipping charges?

Click here for our shipping rates

How do you ship?

Click here for shipping information

Is shipping insured?

Click here for shipping information

What is your return policy?

Click here for our return policy on pre-owned engagement rings and used diamonds

How do I know if my offer has been countered or accepted?

Email and text alerts are sent automatically and immediately after an offer has been countered or accepted. You can also log into your HYSTR account and check all messages and offers.

What do I do if my offer is accepted?

If your offer has been accepted, you have two days to complete checkout. We accept payment by VISA, Mastercard and by bank wire transfer.

If you decide that you do not want to purchase the item, please email support@hystr.com to confirm that you no longer want to purchase. Include the item number in your email

Do you ship to Canada?

Yes we do ship to Canada for a purchase over $2,000. We are unable to ship to Canada for a purchase under $2,000. Please call 001 888 582 1097 or email info@hystr.com for full information

Seller Questions

How do I contact HYSTR?

Call 1-888-582-1097
Email: support@hystr.com

What is my jewelry worth?

On average, independent buyers on HYSTR are willing to pay significantly more due to the guarantees that we provide. Click here to find out what your jewelry is actually worth.

What is the commission rate?

Our commission is lower than our competitors and varies according to the sale price agreed with the buyer. Click here for our commission rate table.

Are there any additional fees other than the sales commission?

No. It is free to list and we charge no other fees.

How do I know if my item has sold?

As soon as your item has sold on HYSTR, i.e when a buyer has completed checkout and has paid for your piece of jewelry, you will receive an email from HYSTR confirming the sale. The sale confirmation email will also include the next steps and shipping instructions.

Am I eligible for free shipping?

You are eligible for a free prepaid Fedex insured shipping label if your item sells for $2,000 or above.

Do I have to accept an offer?

Not at all, it is your jewelry and you obviously have the right to sell at whatever price you want.

How do I get paid?

After verification, we will ship your payment in the form of a cashier’s check. We ship checks via USPS priority mail and also provide a tracking a number.

Why would an item fail verification?

There are two reasons why an item could fail verification:
  1. If the item we receive differs from the information provided in the corresponding listing
  2. If the item we receive differs from the information the seller provided during negotiation with the buyer

What happens if my item fails verification?

If your item fails verification, we offer two options:
  1. You can renegotiate with the buyer
  2. We ship the item back to you via insured Fedex shipping

How do I know if I have received an offer or if I have been asked a question?

Email and text alerts are sent to the seller automatically and immediately after an offer or question has been asked. You can also log into your HYSTR account and view all messages and offers.

How do I know if my offer has been countered or accepted?

Email and text alerts are sent automatically and immediately after an offer has been countered or accepted. You can also log into your HYSTR account and check all messages and offers.

Can I sell my jewelry on the site if I live outside of United States and Canada?

Yes you can. Please call 001 888 582 1097 or email info@hystr.com before creating a listing.

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