Return Policy - New Loose Diamonds, Settings & Wedding Bands

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HYSTR is dedicated to 100% customer satisfaction. If for ANY reason you are not satisfied with your new certified loose diamond or setting purchase, you may return your item and receive a full refund. Returns are permitted within 7 days from the date that you receive your loose diamond. All returned items must be returned in original condition.

Please Note: The return policy for any item that was not located on the New Certified EGL & GIA Loose Diamonds page has a different return policy. Click here to read the return policy related to pre-owned items sold by independent sellers.

RETURN INSTRUCTIONS

1. Call for Return Code: Call 1-888-582-1097 to obtain a return code. You will be asked to indicate whether you would like a refund, exchange, or credit for your returned item. HYSTR will send you a Return Authorization email detailing next steps.

2. Ship Back to HYSTR with the FREE Pre-Paid Label: Package your purchased item and original accompanying materials (including the completed invoice, appraisal and diamond certificate, if applicable) as described in the Return Authorization email. HYSTR’s pre-paid labels include insurance for the full value of item.

3. Receive Your Refund: HYSTR will inspect your item upon arrival at our office to confirm that the item is in the original condition. HYSTR will then provide a full refund in the form of the original payment.

OUR GuARANTEE

  • 100% Secure payment processing
  • Gemologist verification of all items sold
  • Hassle-free returns
  • Free ring sizing for items over $5,000
  • Free fedex insured shipping for sellers of items over $2,000
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