Return Policy - Engagement Rings
HYSTR is dedicated to 100% customer satisfaction. If for any reason you are not satisfied with your engagement ring purchase, you may return your item. Returns are permitted within 7 days from the date that you receive your item.
When we receive your item, our gemologist will confirm that the diamond and setting that you returned to HYSTR is the exact diamond and setting that HYSTR originally sent to you. HYSTR will then issue a credit to your account for another purchase within 45 days of receiving the credit.
This one-time credit will be calculated as the purchase price minus a 10% restocking fee.
- Call for Return Code: Call 1-888-582-1097 to obtain a return code. HYSTR will send you a Return Authorization email detailing next steps.
- Ship Back to HYSTR with the FREE Pre-Paid Label: Package your purchased item and original accompanying materials (including the completed invoice, appraisal and diamond certificate, if applicable) as described in the Return Authorization email. HYSTR’s pre-paid labels include insurance for the full value of item.
- Receive Your Refund: HYSTR will inspect your item upon arrival at our office to confirm that the item is in the original condition. HYSTR will then issue a credit to your HYSTR account.